Very very bad

I unfortunately cannot recommend Veranda House based on my personal experience.

I made and paid for a booking in August 2025 and received confirmation that the booking was secured. Over the following months, I repeatedly attempted to confirm details and communicate regarding the booking, but struggled to receive responses via email, phone calls, and WhatsApp.

At one stage I was informed that the booking could not be located, despite having proof of payment and confirmation emails. I resent all documentation as requested. Communication remained inconsistent thereafter.

I was later promised on more than one occasion that my refund would be processed. I followed up multiple times and was again assured that payment would be made. However, no refund was received, and I was eventually informed that they do not give refunds.

I also visited the property personally in an attempt to resolve the matter. Unfortunately, the matter was still not handled professionally and my concerns remained unresolved.

I believe communication, transparency, and reliability are extremely important in the hospitality industry, and unfortunately my experience did not reflect this.