RK
Riaan K
1 reviews | Active since Jan 2012
26 Jan 2016, 11:02
Wrong Debit Date
My account was debited on the wrong date, and I explicitly asked for my debit order to go off on the 27'th of each month, The call recording will also verify that, WHY was it debited a day earlier ?????
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Ver-tex Solutions's replyOfficial
27 Jan 2016, 13:28Hello exebug,
Good day Mr De Kock,
We are sincerely apologetic with regards to this incident.
After thorough investigation we have established that the FTP file that we submitted to our service provider a day earlier for validation purposes, was released in error.
We can assure you that this will not happen again and that future debit order instructions will be debited on agreed dates.
We apologise for any inconvenience this has caused.
Please feel free to contact us should you have any further queries.
Good day Mr De Kock,
We are sincerely apologetic with regards to this incident.
After thorough investigation we have established that the FTP file that we submitted to our service provider a day earlier for validation purposes, was released in error.
We can assure you that this will not happen again and that future debit order instructions will be debited on agreed dates.
We apologise for any inconvenience this has caused.
Please feel free to contact us should you have any further queries.
Best regards,
Ver-tex Solutions's reply27 Jan 2016, 13:28
Official
Hello exebug,
Good day Mr De Kock,
We are sincerely apologetic with regards to this incident.
After thorough investigation we have established that the FTP file that we submitted to our service provider a day earlier for validation purposes, was released in error.
We can assure you that this will not happen again and that future debit order instructions will be debited on agreed dates.
We apologise for any inconvenience this has caused.
Please feel free to contact us should you have any further queries.
Good day Mr De Kock,
We are sincerely apologetic with regards to this incident.
After thorough investigation we have established that the FTP file that we submitted to our service provider a day earlier for validation purposes, was released in error.
We can assure you that this will not happen again and that future debit order instructions will be debited on agreed dates.
We apologise for any inconvenience this has caused.
Please feel free to contact us should you have any further queries.
Best regards,