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ZJ
Zandiswa J

1 reviews | Active since Sept 2017

09 Sept 2017, 10:56

very very unhappy client

My name is Wandile John and I was handed over by Capitec to Vertex and I paid the money in full in April. last Friday I went to the bank and only to find out I'm still in erasers according to their system , adv. them I do not owe Capitec I paid the money in full to Vertex and was advised to get proof which I will only get after 5 working days I was advised by Cleopatra .

what I would like to know is why was the system not updated till now and if I had not called I would have been in arrears for the next 10 years and not knowing.

when someone hires some to get something from someone on their behalf there has to be kind of plan of how they will let one know once they have it so one can update their systems and If I as a client had to get the info myself from one to another why was I not notified by any of the companies.

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Replies (4)
ZJ
Zandiswa J's update09 Sept 2017, 11:04
Reviewer Update
my first day I was told it will take up to 5 working days to have the paid up letter form the date it was requested by Cleopatra now I'm told about 15 working days, 15:57 hi Its Wandile again im still wating for a call from your manager 15:58 Mampho Kindly be advised that she is still busy with another client and she will be with you in a shortly. 15:59 what time do you close 16:00 Mampho Note that our working hours are 07:30-16:30 weekdays. 16:02 pls give the reference number for my first interaction 16:02 Mampho Kindly be advised that we do not have reference numbers for the interactions however you requested the paid up letter on 2017/09/02. 16:05 Name : Wandile john Phone : ID Number or Reference ? Georginah Welcome to Ver-Tex Solutions! How can I assist you today? hi I requested for a paid up letter and have not received it yet pls check Georginah Kindly note I will make another follow-up to our Portfolio Department as we have not received feedback yet. when will that be ? Georginah Please note the paid-up letter takes+-15 working days, as soon as I have received feedback from Portfolio Department we'll give you feedback. thank you Georginah Thank you for making use of Ver-tex Solutions online support. and up till today no call back from the manager
Ver-tex Solutions
Ver-tex Solutions's reply11 Sept 2017, 08:36
Official

Dear kamojay

Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.

At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.

According to records contact was made by manager on Saturday 9th September 2017. Your concern(s) raised is/are currently being investigated and referred to our Client Portfolio.

Once again please accept our sincere apology

If you have any further questions or comments regarding this matter, please feel free to discuss it with us on *** or email ***

Warm Regards
Ver-Tex Solution

ZJ
Zandiswa J's update12 Sept 2017, 11:26
Reviewer Update
actually the manager called to advise that we still owe after its been confirmed by 3 people that we paid in full , so not sure what mickey mouse business U running there ,she advised Capitec bank says the we took time to pay the last amount after we were given the discount so they do not take it as a discount ,I would like to share with you that Capitec did not offer us the discount it was Vertex that did and should know the rules of it and would have came back to us 4 months ago to advise we still owe :the incompetence ,the lack of accountability the lack of customer centricity is just appalling
Ver-tex Solutions
Ver-tex Solutions's reply12 Sept 2017, 16:31
Official

Dear kamojay

Please accept our sincere apologies for the inconvenience you may have experienced.

We have resolved your concern raised with our client and will therefore contact you shortly.

Once again please accept our sincere apology If you have any further questions or comments regarding this matter, please feel free to discuss it with us on *** or email ***

Warm Regards
Ver-Tex Solution