Very bad customer experince from the call center

i have being calling vertex since the 23rd June for a simple thing, to give me the settlement amount on my account. i have spoken to more than 10 call center consultants being told that they are escalating it for me to get the settlement as of today i haven't received anything.i called you almost everyday i am being transferred from one consultant to another. today i spoke to a guy called Kgaugelo who had a very bad attitude and hanged the phone on my ear, he denied me speaking to the team leader, this is against CPA, i have all the recordings and will be escalating this further. Some one willing to assist me must call me back and have this resolved