Vertex Solutions

I have been seeking assistance, trying to settle my debt with Vertex, for weeks. If it's not them not responding emails, as it has been the case, it's them leaving your conversation, while attending other clients, while I can even hear them. I have been trying to settle my Lewis account of R11000 as unemployed as I am, and even after having a discount of R9000, I had begged them for a discount of R6000. Please bare in mind that I had just settled another account with the Lewis store on the 6th of August 2021. For an unemployed person who just wants to do right, I still have to beg for a service from Vertex that is supposedly there to assist anyone in my shoes? And even after they (Lewis) declined this, I still sent emails to try and come up with a payment arrangement, banking details, and vertex did not bother assisting. A few minutes ago ( 10 minutes to be exact) a consultant called Merriam said she would transfer my call to Mampho Sweleni. But I was left on the phone, with my own airtime running out, while they attended other calls, literally on the the call. Such disrespect? Is my case not important? And looking at the period I have been trying to resolve the matter, would it be fair for me to incurr further interests when I'm getting poor service?

As if this was not enough. The Lewis store claims to have no knowledge of my plea for a higher discount as they called and verified this yesterday.