Vertex is ***

I have a payment arrangement with Ver-Tex solutions. In error last month my wife paid the money for my credit card directly to Capitec.

I mailed Ver-Tex immediately to tell them of the error and sent the proof of payment to them.

They relayed feedback to say the payment from Capitec will take 14 Days to reflect on their end.

After numerous mails to Ver-Tex, no resolution was found until I mailed Capitec requesting a refund for the R200 I paid in error to them. They refunded me the money and on the same day I paid Vertex and sent the proof of payment confirming the payment.

I am now told I violated the agreement and a new arrangement must be made and I have mailed them numerous times to prove that I paid the money back. Agnes is now telling me they need a new arrangement but I feel this is Nota violation as I myself went to correct the accidental payment.

These okes are ***********, useless and can't resolve anything. The payment I made on the 12th reflects on their system but they adamant they want a new arrangement and I am not willing to do this as I informed them of the error in payment and they did nothing to help resolve anything. These okes are as usual as the government. No brains. Absolutely clueless and hardheaded