VER-TEX SOLUTIONS - ABSOLUTELY DISGRACEFUL !!! NEED MY PAID UP LETTER

PLEASE NOTE THAT I WAS HANDED OVER BY NEDBANK TO VERTEX SOLUTIONS FOR COLLECTION OF MY PERSONAL LOAN. I SETTLED MY ACCOUNT ON THE 6TH DECEMBER 2018. I EMAILED THROUGH MY PROOF OF PAYMENT ON THE SAME DAY AS WELL WITH A PAY AND CLEAR.

i WAS ADVISED MY PAYMENT HAS REFLECTED AND VERTEX WOULD BE DOING A PAY OVER TO NEDBANK ON MONDAY. IT WOULD TAKE 5-7 WORKING DAYS TO RECEIVE MY LETTER. I CALLED NEDBANK TO FIND OUT THE STATUS OF MY ACCOUNT AND THEY HAVENT EVEN BEEN ALLOCATED YET. I CALL VER-TEX AND NOW I AM TOLD VARIOUS STORIES ABOUT HOW ITS NOW GOING TO TAKE 20 BUSINESS DAYS TO RECEIVE A PAID UP LETTER. I HAVE SPENT MAYBE CLOSE ON 1000.00 IN PHONE CALLS TO VER-TEX AND NEDBANK AND ITS A BACK AND FORTH GAME.

FURTHER TO THAT I WAS TOLD NOT TO CALL NEDBANK BY A TEAM LEADER. I WANT TO KNOW WHAT IS THE HELL IS GOING ON WITH VER-TEX AND WHAT HAS HAPPENED TO MY PAYMENT?????? I AM DEMANDING MY PAID UP LETTER AS I WILL NOT CONTINUE TO SUFFER FOR AN ACCOUNT THAT IS PAID UP IN FULL!!!!!!!!!!!!!!!!