Ver-tex employee blatantly ignore all requests!

I phoned Ver-tex regarding an account I've been paying with them since 2013, beside the fact that I have requested on numerous occasions over the years asked to supply me with proof of what I'm paying , I've been told the account has been re-called, while there is still a debit order going thru and no correspondence to notify me hereof. I recorded the conversation, asked for a statement , proof of what I'm paying and the contact details of the person at FNB who is handling this account. This request was just ignored again. I went on line on their web site, requested all above, received a mail from Makwena Masipa saying the account is withdrawn contact FNB .NO CONTACT PERSON OR A TELEPHONE NUMBER provided, two mails later requesting contact details of FNB and statements I am blatantly being ignored .