TC
Trish C

1 reviews | Active since May 2021

26 May 2021, 15:52

Unprofessional to the extreme

I feel violated by this company. Over the past short while I have been receiving calls from their ‘agents’ who are among the least professional people I’ve ever come across. They are rude, unprofessional and don’t listen. They seem to lie as well. Once they have your number, they Will phone you several times a day and cut you off when you start speaking, or act like they can’t hear you. I sent an email with a document. Got a response back to say I must send the document (that was attached!?!?). Since then I have had some other strange calls asking for work. I can only assume that they are sharing my phone number, which is very unnerving as well as ******* Ito POPI. Standard Bank should be ashamed of being associated with this bunch.

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Replies (3)
Ver-tex Solutions
Ver-tex Solutions's reply26 May 2021, 16:18
Official
Dear Trish C
Please accept our sincere apologies for the inconvenience caused
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. 

As a testament to strive for perfection we will be contacting you shortly 

Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions
TC
Trish C's update26 May 2021, 17:28
Reviewer Update
The form letter - wonderful! Really meaningful. Since posting this review, I have had another three calls from this organisation and an SMS offering me ‘payment plan options’ to ‘not miss out on’.
As well as a garbled email that says nothing at all.
I have been a customer of Standard Bank’s for around 30 years. If this harassment doesn’t stop today, I will be switching banks.
Ver-tex Solutions
Ver-tex Solutions's reply26 May 2021, 18:18
Official
Dear Trish C
Please accept our sincere apologies for the inconvenience caused
Our customer Service Department tried contacting you to discuss the matter at hand.

As a testament to strive for perfection the customer service department we will be contacting you on Thursday morning. 

Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions