The lady who just called my get some Customer Rights workshop- She must also get numeracy training

I just received a call from ********** 100, the lady did not say who her name was as usual anyway. Ok, ny point is, she offered me a 15% discount if I settle my account, but she says the 15% is actually R173.00 - please don't insult my intelligence, I am an A- student and actually teaching the subject. R173 is a mere 5%, the 15% will be R505.00.

I found this thing funny and hillarious, especially thinking that she wanted to argue when I clarified that actually 15% is R505.00, anyway, I am ok with that. I will pay R500 until this account is settled. Can I please request for a statement of this account, with a break down of any charges because last month I received a call and that the balance was R2850 from a certain debt collector, I wonder how was it quickly transferred to you and how it suddenly accumulated so much interests.

Lastly, my sister should know that customers have more rights and knoweldge of how this things work nowadays. During my Masters thesis, I dealt very much with customer service and customer relations, lying to customers is one thing that we will fight until research is worn out. I asked her to give me account details, she **** that you only give customers account details for "additional payments", have you read the Consumer Act my sister? IT is not up to you to decide the method of payment, the customer MUST choose from your minimum of 3 options.

But in short, I need you to sms or email or whatsapp me banking details, together with the statement of account, I will honor my arrangements, otherwise I know that interests will be added.

And thank you very please for reading this. If I get a similar treatment in future, I will exercise my rights fully as a consumer.