Settlement not Given.Rude staff.

Good day

I'm writing this with absolute disappointment with your company.

I am a single parent and like many others have been going through a tough time given the circumstances that covid has impacted our lives with.

I'd like to bring to your attention the absolutely poor level of customer service your departments have been providing

I have made my payments on time and were given an arrangement to close off the account that I have outstanding. At POS they failed to advise of extra charges and upon asking why isn't my total going down they advised about the charges. Their ploy is to keep you with them so that interest continues building..they charge for sending an SMS that nobody asked for and extra interest on the amounts

I was told I'd have to pay R1000 for a 12 month period

When I call you centre the staff sre very rude and do not offer any help at all.All of your staff are poorly trained and scream back at customers...I had valid questions, as I was told I would only have to pay R1000 for 12 months and the rest would be written off,your employees failed to confirm this yet there is call recordings to confirm this

I have requested for a manager to call me back and the agent dropped the call on me

The agents showed no remorse and did not off any solutions

When I explained that I didn't have any right to pay this back and I purely am paying it back out of commitment to my debt as it is the right thing to do.i advised the agent that I am aware that I owe money and that I was told I'd have the balance written off after the 12 months were finished. The agent was telling me there were extra charges on the account that I was not made aware off

Please can you confirm this matter is being dealt with and would like a call from a manager. I've called in today and was told someone was dealing eith my complaint yet I've received no feedback from the manage nor a call and its been a month since I communicated to them ..I think their business is based on lies and deception to rob customers for as long as they can...and asked about settlement I've not been communicated with till now