relentless harassment

Dear Vertex Solutions,

I am writing to express my extreme frustration and distress due to the relentless harassment I've been subjected to by your call center agents. Despite my repeated requests, I've been receiving multiple calls daily since 2023 regarding individuals who allegedly owe money, which has nothing to do with me. I've asked countless times to be removed from your system, but the calls persist.

I believe your company is violating the Protection of Personal Information Act (POPIA) by using my number as a reference without my consent. It's hypocritical that you're unwilling to provide me with the IDs and contact details of the these people calling me for, citing POPIA, while your company seemingly obtains and uses my details without permission.

I've had enough. I'm escalating this matter to the Ombudsman and the National Consumer Commission (NCC). I demand:

1. Immediate cessation of all calls and communication. 2. Removal of my number from your system. 3. Acknowledgment of your POPIA non-compliance and a plan to rectify it.

I expect a prompt response and resolution.