Refund not paid

I am highly not impressed with the service I've received from ver-tex Solutions. When my 2 loan accounts was handed over, I made arrangements for a debit order on the 30/9/20 but I realized that in October both accounts were debited as agreed except for one account which was debited twice. First debit order of R500.00 was on the 15/10/20 then on the 30/10/20 another R500.00 was debited.

I made several phone calls trying to find out as to what had happened and I was mostly attended to by a bunch of clueless ladies who had no information except that it was a technical error. I've sent my bank statement and an ID Copy as per their finance department request for a refund but no acknowledgement of receipt of documents or whatsoever from Botho Masemola. All consultants have no idea as to how long it will take for the money to be reversed including the finance section.

If this error was from the bank, I would have had my refund within minutes of sending a query yet I'm told to wait for about a week.

Apart from the ladies, some gentlemen, one of them was Thank spoke some sense but that doesn't mean that I have my money back or have been contacted back.