1 reviews | Active since May 2015
Prescribed debt
Please note that Ver-tex Solutions has been harassing me over the past weeks regarding prescribed debt. I had an old Marhams account around 2 ********** period which I assume MBD has bought over.
In January 2015 someone from MBD phoned me trying to collect this debt. I told them that this was prescribed debt (I asked her to send me a full breakdown of when the last payment was made to illustrate last payment date - I only received a statement with no dates). Now, Ver-tex is trying to collect this debt. I spoke to a lady called Elizabeth who tried me to acknowledge this debt. I explained her how prescription works, and she clearly doesn't know how it works.
In the past three years I haven't acknowledged, or payed this debt - making it prescribed. I also told her that it is ******* to try and collect old debt. She said that Ver-tex will continue to send me SMS/calls!!! She said they have my banking details for a debit order. If they have, I haven't given it to them. And I'm sure they are referring to my account from more than 4 years back...
Prescribed debt can be explained as old debt that has not been acknowledged over a period of three years. More specifically, a debt is prescribed if: You have not acknowledged the debt in the past three consecutive years, either in writing or verbally You have not made a payment promised to make a payment to the outstanding debt amount You have not been summoned to make a payment by a creditor for the debt within the past three consecutive years
Dear GPJ_001
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to strive for perfection we will investigate your concern raised
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on *** or email ***
Warm Regards
Ver-Tex Solution
Dear GPJ_001
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to strive for perfection we will investigate your concern raised
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on *** or email ***
Warm Regards
Ver-Tex Solution
