aS
anthea S

1 reviews | Active since Jul 2011

30 Apr 2021, 12:07

******* harrasment

This company called Vertex solutions has suddenly started calling me daily since Wednesday! They are wanting to collect money from me, I however have no accounts what so ever. The first day they called I explained, I am a pensioner who has not been employed for the past 12 years. After I received the first call I contacted the credit bureau to check if someone has **********ly opened an account in my name! The report I received from the credit bureau, confirms I have no accounts, no judgements, no applications for debt on my name for the past 12years. However this company keeps harassing me with their phone calls daily. Clearly they use clueless people daily to push a narrative that they want them to, and surely if you doing the same thing daily expecting to get a different result you must be schetzophrenic! I am sending a complaint to the National credit regulator and the banking ombud, because clearly something needs to be done about this rediculousness!

0
Replies (5)
Ver-tex Solutions
Ver-tex Solutions's reply30 Apr 2021, 12:31
Official
Dear anthea
Please accept our sincere apologies for the inconvenience caused
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. 

As a testament to strive for perfection we will be contacting you shortly 

Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions
aS
anthea S's update30 Apr 2021, 12:54
Reviewer Update
Shameful generic reply! Do not bother to contact me as I have no time to waste!
Ver-tex Solutions
Ver-tex Solutions's reply30 Apr 2021, 12:56
Official
Dear Anthea

We have engaged with Customer Service Team and requested for them to contact you

We take pride in ensuring professional service and customer satisfaction. 

Once again please accept our sincere apologies for the inconvenience caused

Warm Regards

Ver-Tex Solutions
aS
anthea S's update30 Apr 2021, 13:04
Reviewer Update
Clearly there is a lack of comprehension at Vertex Solutions! Do not call me, I have wasted to much time on you! Train your staff instead!
Ver-tex Solutions
Ver-tex Solutions's reply30 Apr 2021, 13:05
Official
Dear Anthea

Once again please accept our sincere apologies for the inconvenience caused

Warm Regards

Ver-Tex Solutions