HORRIBLE SERVICE

Good day, I got a letter in July that I qualify for a 30% discount on my Capfin account that is now managed by Vertex, I then called to confirm the final amount from the balance. I was told that its not really 30% but its "up to"????This is not stated in the letter and what's even more puzzling is that after the discount fee they add some charges which is ridiculous 2 me, the final amount has that filtered in already. After several calls to your call center agents who seem very clueless and told me that the supervisor is in back 2 back meetings for 3days for them to negotiate a discount for me.I don't know how many times all of them just ask me to leave my numbers and they never call back, I end up calling back. I'm willing to settle my debt but not with this ridiculous charges and when I pointed out to one of your agents that the interest rate has gone down, is he using that to calculate ? his answer was:so now that the rate has gone down, you don't want to pay?? are they even trained for customer service management? that answer was just appalling. I refuse to speak to any of your agents may I please get someone who is senior and one who understands their job to assist me.