DF
Dana F

1 reviews | Active since Sept 2021

07 Sept 2021, 16:22

Harassment by Vertex Solutions

Started a few weeks ago, Vertex Solutions started phoning me regarding a Capitec Bank loan, I am not even a Capitec client. Harassment continued for weeks, whereby Vertex Solutions telephoned me every day, every time a different person, they are extremely rude in general. I asked them on a number of occasions to remove my details from their data base as I am not a Capitec client. They continued to contact me every day and I eventually contacted Capitec Bank to ask Vertex Solutions to remove my details from their data base. Capitec Bank did explain that they sell their bad debtors book and have no further responsibility thereafter, I don’t agree with this stance due to POPIA act, and given the fact that I am not a Capitec client. Never the less, they tried to assist and gave confirmation that Vertex Solutions removed my details from their system. The very next day Vertex Solutions telephoned me again and the harassment is continuing. I am not sure why the regulator is allowing Vertex Solutions to operate in South Africa given the above. It seems the only way to stop the harassment now is to go the legal route. I strongly recommend commercial banks not to sell bad debtors books to Vertex Solutions.

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Replies (3)
Ver-tex Solutions
Ver-tex Solutions's reply08 Sept 2021, 07:24
Official
 Dear  Dana F 
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.

At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to strive for perfection we will be contacting shortly and remove the number from our database 

Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions 
DF
Dana F's update08 Sept 2021, 08:52
Reviewer Update
Mirriam, thank you for making contact this morning and your apology and giving your assurance that my number will be removed from Vertex Solutions data base. As mentioned during our conversation, Vertex Solutions employees that harassed me the past view weeks also gave me their assurance that they will remove my name from the Vertex Solutions data base on a number of occasions as I am not even a Capitec Bank client. This was also the message from Capitec Bank when they contacted Vortex Solutions on my behalf with a request to remove my number from the Vertex Solutions data base. This did not happen and the harassment continued. Mirriam, I have shared summary details of the weeks and weeks of harassment with you, as a last attempt from myself I contacted Vertex Solutions and gave them the opportunity to phone me back until close of business yesterday, this did not happen. Given the above you will understand that I cannot trust anything that Vertex Solutions is telling me at this stage. Legal proceedings will continue and summons to appear in court will be going out shortly for the owner(s) and CEO of Vertex Solutions South Africa in their personal capacity as discussed with you. The harassment I went though can unfortunately not be undone by an apology, Vertex Solutions must be held accountable on the way they operate and what I went through.
Ver-tex Solutions
Ver-tex Solutions's reply08 Sept 2021, 09:59
Official
Dear  Dana F 

Customer satisfaction is our top priority, and we  are truly sorry that wasn't demonstrated to you.
This issue has been escalated to the responsible team and they are working hard to resolve it
Our deepest apologies for any inconvenience we have caused you. 
Ver-Tex Solutions