1 reviews | Active since Sept 2021
Harassment by Vertex Solutions
Started a few weeks ago, Vertex Solutions started phoning me regarding a Capitec Bank loan, I am not even a Capitec client. Harassment continued for weeks, whereby Vertex Solutions telephoned me every day, every time a different person, they are extremely rude in general. I asked them on a number of occasions to remove my details from their data base as I am not a Capitec client. They continued to contact me every day and I eventually contacted Capitec Bank to ask Vertex Solutions to remove my details from their data base. Capitec Bank did explain that they sell their bad debtors book and have no further responsibility thereafter, I don’t agree with this stance due to POPIA act, and given the fact that I am not a Capitec client. Never the less, they tried to assist and gave confirmation that Vertex Solutions removed my details from their system. The very next day Vertex Solutions telephoned me again and the harassment is continuing. I am not sure why the regulator is allowing Vertex Solutions to operate in South Africa given the above. It seems the only way to stop the harassment now is to go the legal route. I strongly recommend commercial banks not to sell bad debtors books to Vertex Solutions.
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to strive for perfection we will be contacting shortly and remove the number from our database
Once again please accept our sincere apology
Warm Regards
Ver-Tex Solutions
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.
As a testament to strive for perfection we will be contacting shortly and remove the number from our database
Once again please accept our sincere apology
Warm Regards
Ver-Tex Solutions
Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you.
This issue has been escalated to the responsible team and they are working hard to resolve it.
Our deepest apologies for any inconvenience we have caused you.
Ver-Tex Solutions
Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you.
This issue has been escalated to the responsible team and they are working hard to resolve it.
Our deepest apologies for any inconvenience we have caused you.
Ver-Tex Solutions
