TG
Talitha G

1 reviews | Active since Sept 2010

28 Nov 2019, 11:48

HARASSMENT

I am so fed up and annoyed by this company. I sat without work for 2 years and when i started working again i started paying my account. I told them before we are not allowed to get calls at work and they can email me and i will respond, but yet they are constantly phoning my work number. If i keep receiving these calls i can lose my job and i am not going to sit without work because of them. They still have the audacity to threaten me that they will pitch up at my work. Firstly i know my rights and don't make threats like that or even dare to pitch up at my work as I will take this further. The mere fact that i am paying my account should be a bonus as many people are not paying their accounts. SO get off my back and threaten people that don't pay. And please go read up what you are allowed to do and not allowed to do as clearly you don't know anything and your staff needs training.

Over and above this, as per the law your fees are never allowed to be more than the principle debt. The fees are more than tripple my principle debt and your wasting sms and calls that you are charging me for, and i am paying my account. So please note this: I will pay what i am supposed to pay and that's it, nothing more than that. If i receive one more call on my work phone from your company i will make a case against you and take this matter further. This is blatant harassment and is putting my work in jeopardy.

0
Replies (3)
Ver-tex Solutions
Ver-tex Solutions's reply28 Nov 2019, 11:52
Official
 Talitha G
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.

At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to strive for perfection we will be contacting shortly
Once again please accept our sincere apology

If you have any further questions or comments regarding this matter, please feel free to discuss it with us on ********** or email *********** 
Warm Regards

Ver-Tex Solution
TG
Talitha G's update28 Nov 2019, 11:56
Reviewer Update
This is an automated message without contact details or anything. How the HELL will anything be resolved and your people are causing issues at our work.
Ver-tex Solutions
Ver-tex Solutions's reply28 Nov 2019, 12:03
Official

Dear Talitha G 

Your concern for the inconvenience you may have experienced in respect to bad service you'd encountered has been escalated to our Customer Service Head of Department. 

 At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations and therefore attending to matter as high priority. 

Regards 

Ver-Tex Solutions