GJ
Gifford J

1 reviews | Active since Jun 2021

30 Jun 2021, 20:16

CRUEL AND HEARTLESS

This is a secod review that i am making because i am feed up

I really do not understand how this company works.. Took out a loan with Capitec and that i defaulted due to the fact that i lost my employment in 2020. I have no income and that my account was handed over Ver-tex Solutions to recover the outstanding amount from me. I am still unemployed to date and that the struggle is real.. I have made a couple of payments with the little allowance that i got from my partner. Even though it is not what you have expected it is something. for crying out loud It is 50%. I only owe Capitec bank about R10 000 I have been receiving a lot of calls from their unprofessional and rude consultants since account was handed over to them. I have explained myself over and over and over to different consultants that I am unemployed and will make contact with them should my financial position change Mara NO Aluta continua i need to explain myself always. Its all about getting the client to pay at all cost. Their rude and unprofessional consultants are constantly calling me and this is really annoying. When i app**** for the loan at Capitec, they asked me to provide them with a number of a relative which i did. Now the consultants from this so called collections company are harrasing both of us with phone calls.. Y are u involving a relative that i do not reside with in this if he always tell u to contact me directly..? What difference is it going to make if u keep on call a person that is not even around me.. I think i know Why.. Capitec/Vertex wants me to DIE from high blood pressure or heart attack so that they can claim from their own insurer.. What must i do..?Unemployed

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Replies (2)
Ver-tex Solutions
Ver-tex Solutions's reply01 Jul 2021, 09:10
Official
Dear  Gifford J 
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.

At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your or our own expectations.

As a testament to strive for perfection we will be contacting shortly 

Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions 
Ver-tex Solutions
Ver-tex Solutions's reply10 Jul 2021, 08:46
Official
 Dear  Gifford J 
Please accept our sincere apologies for the inconvenience, according to our records Ver-Tex Solutions Responded to your concern on the 1st July 2021  

As a testament to strive for perfection we will be contacting shortly 
Once again please accept our sincere apology

Warm Regards

Ver-Tex Solutions