AM
Alfred M
1 reviews | Active since Apr 2020
22 Mar 2022, 17:57
Capitec Settlement amount revised
This is another bad service received from Vertex. I had a loan of R283k with Capitec and i asked for a settlement discount and i was asked how much i would like to pay and i offered to pay R150k and i was then asked to revise the amount to R174 169.66 and i paid them on 12 March 2022 and after paying the R174 169.66 i was told that Capitec rejected the offer and this is a blant lie as the fiqure of R174 169.66 was based on the agreed amount and today instead of them solving this mess, they want to take me for a ride and rip me off by requesting an additional amount of R29k to settle my debt and i will never pay any amount on this loan. This is an inacceptable and i am now being told that there was a misunderstanding and they will refund me the whole amount i paid and reach a new agreement with capitec. i will not accept the refund nor will i accept to pay additional amount of R29k. Simply because i paid R174k immediately does not mean they can take advantage of me and rip me off by requesting an additional R29k. Service sucks here and instead of apologising they ask me about when will i pay R29k
Helpful (0)
Replies (2)0
Replies (2)
Ver-tex Solutions's replyOfficial
23 Mar 2022, 07:57 Dear Alfred Komane Matsepe
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction.
Unfortunately our team is struggling to make the necessary contact as per the details provided.
Please could you provide us with your updated contact details as we've notice same details have been provided
Warm Regards
Ver-Tex Solutions
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction.
Unfortunately our team is struggling to make the necessary contact as per the details provided.
Please could you provide us with your updated contact details as we've notice same details have been provided
Warm Regards
Ver-Tex Solutions
Best regards,
Ver-tex Solutions's reply23 Mar 2022, 07:57
Official
Dear Alfred Komane Matsepe
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction.
Unfortunately our team is struggling to make the necessary contact as per the details provided.
Please could you provide us with your updated contact details as we've notice same details have been provided
Warm Regards
Ver-Tex Solutions
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction.
Unfortunately our team is struggling to make the necessary contact as per the details provided.
Please could you provide us with your updated contact details as we've notice same details have been provided
Warm Regards
Ver-Tex Solutions
Best regards,
Ver-tex Solutions's replyOfficial
24 Mar 2022, 15:41 Dear Alfred Komane Matsepe
As Ver-Tex Solutions (Pty) LTD, we take pride in ensuring that we deliver a customer centric approach to our clients and debtors.
Your concerns were escalated to our Director of Operations ensuring we deliver professional service.
As per the call recording dated 11th March 2022 Mr Matsepe declined the settlement request offered by our call center agent.
Mr Matsepe, proceeded to pay the unconfirmed settlement request and submitted a motivational letter, after declining the settlement request.
Based on our principle and our views on a customer centric approach we proceeded in submitting Mr Matsepe motivational letter on the 14th March to our Client for approval, on the back of payment received.
Unfortunately the motivation for a settlement discount submitted was declined by our Client on the 16th March 2022.
Mr Matsepe, the final settlement request from our client has been communicated to you in writing, should you wish to declined this offer Ver-Tex Solutions (Pty) LTD, will gladly refund the amount prematurely paid asap.
Please feel free to contact us , if you would like to discuss this matter further.
Warm Regards
Ver-Tex Solutions
As Ver-Tex Solutions (Pty) LTD, we take pride in ensuring that we deliver a customer centric approach to our clients and debtors.
Your concerns were escalated to our Director of Operations ensuring we deliver professional service.
As per the call recording dated 11th March 2022 Mr Matsepe declined the settlement request offered by our call center agent.
Mr Matsepe, proceeded to pay the unconfirmed settlement request and submitted a motivational letter, after declining the settlement request.
Based on our principle and our views on a customer centric approach we proceeded in submitting Mr Matsepe motivational letter on the 14th March to our Client for approval, on the back of payment received.
Unfortunately the motivation for a settlement discount submitted was declined by our Client on the 16th March 2022.
Mr Matsepe, the final settlement request from our client has been communicated to you in writing, should you wish to declined this offer Ver-Tex Solutions (Pty) LTD, will gladly refund the amount prematurely paid asap.
Please feel free to contact us , if you would like to discuss this matter further.
Warm Regards
Ver-Tex Solutions
Best regards,
Ver-tex Solutions's reply24 Mar 2022, 15:41
Official
Dear Alfred Komane Matsepe
As Ver-Tex Solutions (Pty) LTD, we take pride in ensuring that we deliver a customer centric approach to our clients and debtors.
Your concerns were escalated to our Director of Operations ensuring we deliver professional service.
As per the call recording dated 11th March 2022 Mr Matsepe declined the settlement request offered by our call center agent.
Mr Matsepe, proceeded to pay the unconfirmed settlement request and submitted a motivational letter, after declining the settlement request.
Based on our principle and our views on a customer centric approach we proceeded in submitting Mr Matsepe motivational letter on the 14th March to our Client for approval, on the back of payment received.
Unfortunately the motivation for a settlement discount submitted was declined by our Client on the 16th March 2022.
Mr Matsepe, the final settlement request from our client has been communicated to you in writing, should you wish to declined this offer Ver-Tex Solutions (Pty) LTD, will gladly refund the amount prematurely paid asap.
Please feel free to contact us , if you would like to discuss this matter further.
Warm Regards
Ver-Tex Solutions
As Ver-Tex Solutions (Pty) LTD, we take pride in ensuring that we deliver a customer centric approach to our clients and debtors.
Your concerns were escalated to our Director of Operations ensuring we deliver professional service.
As per the call recording dated 11th March 2022 Mr Matsepe declined the settlement request offered by our call center agent.
Mr Matsepe, proceeded to pay the unconfirmed settlement request and submitted a motivational letter, after declining the settlement request.
Based on our principle and our views on a customer centric approach we proceeded in submitting Mr Matsepe motivational letter on the 14th March to our Client for approval, on the back of payment received.
Unfortunately the motivation for a settlement discount submitted was declined by our Client on the 16th March 2022.
Mr Matsepe, the final settlement request from our client has been communicated to you in writing, should you wish to declined this offer Ver-Tex Solutions (Pty) LTD, will gladly refund the amount prematurely paid asap.
Please feel free to contact us , if you would like to discuss this matter further.
Warm Regards
Ver-Tex Solutions
Best regards,