CANT SETTLE ACCOUNT DUE TO COMPANY INCOMPETENCE

IVE CALLED VER-TEX ALMOST 10 TIMES ALREADY IN ORDER TO SETTLE MY STUDENT LOAN ACCOUNT. IVE GIVEN THEM MY EMAIL ADDRESS AND HAVE SINCE NOT RECEIVED ONE EMAIL WITH AN INVOICE AND BANKING DETAILS. I DONT KNOW HOW MANY MORE TIMES ONE NEEDS TO CALL OR WHOM I COULD SPEAK TO IN ORDER TO GET AN INVOICE SO IT CAN BE SETTLED. I AM EXTREMELY FURIOUS ABOUT THE SITUATION. I DONT KNOW WHY STANDERD BANK USES A COMPANY WHO CANT COMPLY IN GETTING THEIR FINANCE BACK.<br>