Badly trained staff and *********** management..

My Capfin account was handed over to this *********** bunch and I've had a arrangement with them. Spoke to a Victor Mhlongo this months and we didn't even finish our conversation because I was on company time and some kind of arrangement was put in place. There were talk of settlement amouts of which I confimed that I won't be able to settle at the moment. My debits is normally monthly on the 27th. To my surprise November 26th early morning I get a sms from this company confirming a settlement amount of R200 for me. I got in contact with them and spoke to a Tshepo the very same day on their live chats. Asked for a settlement letter and is more than willing to settle the amount they offering. Tshepo then claimed that the sms was a mistake. I then asked if a manager can call me back. Apparently all the managers was in a meeting and I'll be contacted soonest one was available. A week later I could swear it was a Rebecca that called me. No talk of the sms, the settlement or the fact that I requested a manager to call me. I told her that im not speaking to anyone but a manager. Today the ***********, ill mannered, clueless apparent manager named REBECCA PHETLHE called. She was so full of herself talking about sms's that was sent to me weeks back. Conveniently rushing offer the settlement sms. She didn't even want to address the settlement sms. She was so extremely rude. I seriously want to know by their director's who placed her in a management position, because she clearly didn't know what she was talking about. Does Capfin want to be associated with these *********** people. This matter I ain't leaving here. They want people fo honor their arrangements, but they don't honor theirs.