kZ
karel Z
1 reviews | Active since Feb 2014
30 Apr 2015, 10:50
Bad service
I keep on receiving threatening messages on my phone regarding someone that owes them money. I have never dealt with them. I have forwarded all the relevant information to them. I have claimed from them R250 for costs from my side to trace them and to get my number removed from their system. I have made 21 calls to them and send them, including Patricia, 12 mails allready.They just refuse to attend to my problem. Patricia refused, several times, to connect me with their CEO office. She refuses to supply me with the mail address for the CEO or the PA. Their call centre is totally uncapable of handling queries. Their phones keep on cutting off.
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Ver-tex Solutions's replyOfficial
30 Apr 2015, 12:24Hello karel van Zyl,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your--or our own--expectations.
Our head of Query Department Patricia Kutumela did came into contact with you in regards with your complaint.
She did ask that you please send us a prove of payment so that we can settle the query.
She is currently waiting for your email/proof.
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on ***
Warm Regards
Ver-Tex Solutions
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your--or our own--expectations.
Our head of Query Department Patricia Kutumela did came into contact with you in regards with your complaint.
She did ask that you please send us a prove of payment so that we can settle the query.
She is currently waiting for your email/proof.
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on ***
Warm Regards
Ver-Tex Solutions
Best regards,
Ver-tex Solutions's reply30 Apr 2015, 12:24
Official
Hello karel van Zyl,
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your--or our own--expectations.
Our head of Query Department Patricia Kutumela did came into contact with you in regards with your complaint.
She did ask that you please send us a prove of payment so that we can settle the query.
She is currently waiting for your email/proof.
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on ***
Warm Regards
Ver-Tex Solutions
Please accept our sincere apologies for the inconvenience you may have experienced in respect to bad service you'd encountered.
At Ver-Tex Solutions (Pty) Ltd, we take pride in ensuring professional service and customer satisfaction. Unfortunately, we did not meet your--or our own--expectations.
Our head of Query Department Patricia Kutumela did came into contact with you in regards with your complaint.
She did ask that you please send us a prove of payment so that we can settle the query.
She is currently waiting for your email/proof.
Once again please accept our sincere apology
If you have any further questions or comments regarding this matter, please feel free to discuss it with us on ***
Warm Regards
Ver-Tex Solutions
Best regards,