Baaaaad

Nonsense of a company, I settled my Capitec account all I am asking is a paid up letter and it’s been more than 7 working days ,all they know is it takes 7working days to get the letter but when they contact you they will be calling you none stop I am really irritated.someone need to do their job why would it take 7daya to draft a paid up letter with POP send.this is nonsense can I please get the paid up letter before end of business today please u have the pop