********* business practises

I am so dissatisfied with the how ********* business is being conducted through your company. more like ****ed to say the least. I received a call on the 14/04 to do an upgrade on my existing contract with mtn. the sales consultant neglected to inform me what type of a package he was putting me on. he kept on emphasizing that I will be paying R8.00 less than what I am current paying. 3 days later I then receive an sms from my provider advising that my contract has been changed of to which I then consulted with mtn to reconfirm what I had been sold. and oh wow was put on an open line. this is not what I had agreed upon and will not be sent from pillar to post because no one can confirm if I will be put back on my old package and will be receiving my so called \forfeited airtime". this is ********* business practises and need to be dealt with.... I hope to be getting feedback regarding this... """