MTN upgrade not correctly supp****

On 13 January I was approached by Velociti to upgrade my MTN contract - promised a Samsung J1 + Tablet, 100 minutes, 200sms, 500mb data. Ref no: UV***. When the phone had not been delivered by 21 January I called MTN to query the status of the upgrade and was told that it had been cancelled. I then arranged another upgrade through the MTN call centre agent. Meanwhile Velociti performed an upgrade (downgrade) to a R50 phone deal with no data and no phone. I have been without data since 29 January. I have been into MTN Rivonia who have been trying to help me get this sorted out, but informed me today that Velociti has to cancel the contract. I feel that this is totally unacceptable, as Velociti did not fulful their side of the agreement and that I am therefore within my rights to cancel via MTN. I see that there are several other complaints on your website and that they don't respond, but need to understand why MTN continues to allow them to do business!!! I will continue to be in contact with MTN.<br>