********** Services

<p>Velociti called me on the 21 Oct 2016 claiming they are MTN direct and that my contract was eligible for an Upgrade. which i am aware of... i spoke to Pamela from the call centre and she proclaimed that they are not a 3rd party company and they from MTN direct. only to find after doing the upgrade they have sent me the wrong phone on the 31 Oct 2016. i called MTN direct ********** 667 and was advised by Lalisha Munien that my contract is with Velociti and not MTN. ref no is ********** 54 and she gave me the details of Velociti. called Velociti on ********** and spoke to Veeran who is as rude as hell. advised that they cannot cancel 1st until i asked to speak to a manager of which i was advised that they cannot speak to the public. i wonder why are they managers then. eventually my wife called as the contract is on her name and after numerous phone calls the id**t Veeran sed that he will cacell the upgrade and arrange for the phone to be collected. She asked for a ref no yesterday and Veeran didnt have 1 yesterday. she called MTN deliveries ********** 491 spoke to amanda this morning and was advised that she needs a IMEI no or ref no from Velociti. Called Velociti again, this morning 01 Nov and was advised that the ref no is UV ********** ... called RTT Collections dept ********** and was then told to speak to MTN for them to arrange collection.</p> <p>called MTN ********** 564 spoke to zama gave her all the information that she needed and she couldnt assist.</p> <p>Please can someone assist or my contract WILL BE CANCELLED!!!!!!!!!!!!!!</p> <p> </p>