FOUL PAY /MANIPULATING SYSTEM

I sign up for Vehicle insurance with one of the agent name (Lerato Hutchson) i did asked the start date to be on the 9th May 2025 then debit date of the 25th of every month, as per the policy schedule does state however foul play was done, meaning start date and debit for the 9th,then debit date was changed again to the 25th ,on the 10th of May 2025 an attempt debit ,came to my attention why would they debit today isn't the 25th?? i called in and the agent from Client care services Kagiso Ragkotho said the systems debt date is on the 25th of every month however she needs to confirm with the team leader what happened ,guess what when she came back she said to me as per inspection scripting it was my responsibility to make sure that the payment goes off on the 25th ?? me confused what does inspection scripting has to do with the payment issue and foul played done with my policy benefiting the agent but affecting me as the client??here still under impression that i am fully covered since the debit date will run off on the 25th then she tell me that i need to pay R800 for pro-rata for the 10th -25th May, then 25th May the normal debit order runs off ?? Miway will need to send me a full recording from the sales department till the client care services because clearly foul was play for the benefit of a lower premium to what cost??running the sales Book at Miway ???but affecting the client and misleading and incorrect information ?i have asked for the recording guess what sending file that has problem ,i did state that can the recording be sent to my primary email address but no the team leader playing hide and seek with me Motheo if this how client are being treated and this is one of the reasons many claims gets rejected because agent from dale manipulates the system for lower premium for their benefits .i want someone to call and explain to me what happened with my policy, I believed the QA department could assist with call recording and actuaries could really example how could the start date be on the 9th then debit on the 25th where no pro Rata? Then i am told i don't have a cover ? where will i get R800 but this time of the month? do you guys know that unpaid premiums that affect your Portfolio when comes to underwriting can even lead me to be flagged for unpaid premiums