Unhappy Vaulter

Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to unlucky my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for 6 weeks!!! My data history is now completely out of date and they have access to all my financial dealings. I am extremely unhappy!