NPS Score
-100
Recommended: Unlikely
Oct '25 - Sep '26
Frequently Asked Questions About vault22
How is vault22 rated on Hellopeter?
Hellopeter has tracked vault22 across 13 reviews. vault22 hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used vault22? Write a review to help others decide.
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2020
Goodbye Vault22
I have used 22seven in the past with fairly good results - I struggled a bit with Capitec interaction for a while (still not fixed) and I tried to update and link accounts or sync accounts this morning again. It is a nightmare. Previously linked accounts are not linked anymore (like Discovery) and when you want to link it you cannot get verification from Discovery. Capitec you can only link one account. It seems like a mess and it is not trustworthy. Previous (old) Capitec still shows a balance but it shows no transactions in the account. It is a pity - it is a great concept. I will not spend more time on it - maybe a place where I pay a fee and get good results in the process.
1 reviews | Active since Jul 2020
Goodbye Vault22
I have used 22seven in the past with fairly good results - I struggled a bit with Capitec interaction for a while (still not fixed) and I tried to update and link accounts or sync accounts this morning again. It is a nightmare. Previously linked accounts are not linked anymore (like Discovery) and when you want to link it you cannot get verification from Discovery. Capitec you can only link one account. It seems like a mess and it is not trustworthy. Previous (old) Capitec still shows a balance but it shows no transactions in the account. It is a pity - it is a great concept. I will not spend more time on it - maybe a place where I pay a fee and get good results in the process.
1 reviews | Active since Feb 2015
Poor/no support from Vault22
After updating the app, some of my accounts disappeared, others do not update. I reported it many time, but with to positive outcome. It appears that Vault22 is not interested in supporting this service anymore.
1 reviews | Active since Feb 2015
Poor/no support from Vault22
After updating the app, some of my accounts disappeared, others do not update. I reported it many time, but with to positive outcome. It appears that Vault22 is not interested in supporting this service anymore.
1 reviews | Active since Apr 2026
BUDGETING APP
wow.. talk about if it ain't broke DON'T FIX it. I have been using 22seven since 2018. Then it changed to Vault22 and fine, that was ok. But now - i don't know who asked them to make all these changes. I wanted an app to track my finances and help with my budgetting. Now, most of my transactions don't update. I am missing so much information about my spending habits and all it is doing is pushing investment products! LIKE NO! I don't want your investment products. I WANT AN APP to track my spending. So infuriating.
1 reviews | Active since Apr 2026
BUDGETING APP
wow.. talk about if it ain't broke DON'T FIX it. I have been using 22seven since 2018. Then it changed to Vault22 and fine, that was ok. But now - i don't know who asked them to make all these changes. I wanted an app to track my finances and help with my budgetting. Now, most of my transactions don't update. I am missing so much information about my spending habits and all it is doing is pushing investment products! LIKE NO! I don't want your investment products. I WANT AN APP to track my spending. So infuriating.
1 reviews | Active since Sept 2021
From great to utter trash in 2 months
Vault 22 (used to be 22/7) was a great app that would automatically pull transactions from any account, automatically categorise all transactions, and would allow a great, quick view over transactions, performance of investments, some nice spending reports. For the last 2 months or so they started a complete rework of the app, and have now managed to mess this up so completely that it's no longer of any use. The app hasn't been able to reliably pull the information from places like Allan Gray, and I'm not able to see what's going on with my investments via the app. In a time of great global turmoil, that's pretty disastrous. Please fire whoever did this utterly horrible rewrite, and bring back the original system.
1 reviews | Active since Sept 2021
From great to utter trash in 2 months
Vault 22 (used to be 22/7) was a great app that would automatically pull transactions from any account, automatically categorise all transactions, and would allow a great, quick view over transactions, performance of investments, some nice spending reports. For the last 2 months or so they started a complete rework of the app, and have now managed to mess this up so completely that it's no longer of any use. The app hasn't been able to reliably pull the information from places like Allan Gray, and I'm not able to see what's going on with my investments via the app. In a time of great global turmoil, that's pretty disastrous. Please fire whoever did this utterly horrible rewrite, and bring back the original system.
1 reviews | Active since Apr 2024
Terrible - Full of bugs
Full of bugs and I've reached out on nearly every platform I could find them on, including the in-platform reporting method. They've responded to nothing. They've had a couple of updates to the platform but the bugs just keep increasing. The team working on this app must be vibe-coding and they suck at it.
1 reviews | Active since Apr 2024
Terrible - Full of bugs
Full of bugs and I've reached out on nearly every platform I could find them on, including the in-platform reporting method. They've responded to nothing. They've had a couple of updates to the platform but the bugs just keep increasing. The team working on this app must be vibe-coding and they suck at it.
1 reviews | Active since Feb 2014
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
1 reviews | Active since Feb 2014
Power user with multiple accounts — core features quietly removed without notice
I've been using Vault22 for a while now and genuinely invested in the platform. With 12 connected accounts and a Financial Fitness Score of 800/1000, I'm not a casual user — I rely on this tool to manage my financial life seriously. That's exactly why the recent changes have been so frustrating. Several features I depended on have simply disappeared, with no communication, no announcement, and no warning: Transaction descriptions — I used to be able to add custom notes to transactions to track context and spending decisions. Gone. Account nicknames — I had all my accounts labelled in a way that made sense to me. That customisation has been removed. Manual account sorting — Being able to organise my accounts my way was essential. Now it auto-sorts, and I've lost control of my own dashboard layout. Custom categorisation — The flexibility to organise my financial data the way I think about it has been significantly reduced. What makes this worse isn't just the lost functionality — it's the silence around it. The platform evolves, features disappear, and users aren't kept in the loop. When I raised these issues, I received generic, boilerplate responses that didn't address my specific complaints. It felt like my feedback went into a void. A newer version of a product should have more capability, not less. Functionality regression is a real problem, and for engaged users it's genuinely painful. I still believe in what Vault22 is trying to do, which is why I'm taking the time to write this. But I need the team to hear this: users who actually engage with the platform depend on these features. Please restore them — and please communicate with your users when things change.
1 reviews | Active since Apr 2022
Do not install this app. After selling to Vault their support team was fired.
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!
1 reviews | Active since Apr 2022
Do not install this app. After selling to Vault their support team was fired.
Having had a wonderful experience using 22Seven (now Vault22) for several years, I now cannot get anyone to help with my account. The system says I will receive an email which will allow me to reset my Password. No email arrives. When I write to them I receive lovely, friendly automated responses. Nothing happens! This has been going on for weeks and weeks!!!