🚨 MISLED, DOUBLE-BILLED, IGNORED & FAULTY INTERNET – MTN / SUPESONIC / VASCO CONNECT

I was sold a Supersonic AirFibre package on 3 April 2025 by a woman claiming to be from MTN. No mention was made of cancellation fees for my current (now previous) MTN contract, price increases, or that this was a third-party deal through Vasco Connect. Since then: • I was billed twice (for both old and new services), • Charged R1,268 in undisclosed cancellation penalties, • Debited mystery amounts, with no invoices to explain, • Refunds were promised, credit notes were issued... but the money never came back, • My internet worked for a few weeks, then started giving problems – for over a month, despite dozens of calls, emails, and a technician visit. It’s still not fixed. MTN and Supersonic keep passing the buck, "escalating" endlessly while I get no help. The agent who sold me this, Kavitha Govender, vanished for three months, only to pop back up on 14 July saying she escalated my old requests - and then STILL ignored direct questions about billing and contract terms. This was ***** by omission. I was manipulated, misinformed, and abandoned (in both service delivery & communication). To anyone considering Supersonic, Vasco Connect, or trusting MTN’s upgrade offers: DON’T. Save yourself the emotional and financial hell. I’m still waiting for my money, fully working internet, and accountability.