Contract cancelation due to wrong package received

Hello Peter, i have a problem with Vasco connect, there's this guy called Cedric Siphephelo Xili, he called me and said he's from Vasco connect amd he would like to give me a sim contract(fixed term contract) I told him that i wanted a Month to month contract but the lady who called me said i have to pay an update to activate the deal. I said i don't have the money you'll have to call me back again next week, he continued and said it's okay he can still do that offer for me without an upfront fee, he said yes.

Then he processed the contract only to find out that it's a month to month. MTN delivered the Sim card and the router, i called them back to cancel, they said i should pay R1500 but they delivered a wrong package. Then they said i should call tje company who assisted me with the package.

I called Vasco connect amd asked for the person who assisted me with the application and they said he's not available, the lady(Dayleen Krishna) said she would like to assist me on behalf of Cedric, i explained and we asked for the recording of the person assisted with the contract application, she said she is not allowed to give out recordings. She will go through it and listen to it. However she further said that i can cancel the contract because it's within the cool off period, she advised that i return the package to mtn store and get a return number then she's going to log a request,

Fast forward i did as she asked me i sent her an email she requested the Return number, after three days i followed up she said they're still waiting for the package to be delivered that's when they are going to log a cancelation. It's been two weeks

Up until today I've been trying to reach her through her email she's not responding and MTN is sending me email about upcoming debits