Misleading the public

I had spoken to a consultant regarding debits going off my husbands account,I was told that my husband was going to be refunded an amount of R2316 as he didn't agree to any such extras as per the recording, after 2 days I called back as we did not receive payment,the consultant said as its an amount over R1000,the full recording needs to be heard,I called back 2 days later and was told that my husband was mislead,and the money would reflect into my husbands account,when I called a few days later I was told my husband had given them permission to debit his account ,I have requested the recording and nothing been sent to me,now when I call its as though my number has been bared from calling them. the consultants have no clue what they are doing,these people are ***** and until I hear the recording myself of my husband giving authorisation,I want our refund,and they should be shut down for misleading the public.I have no idea how many other people out there are subjected to this by this company.