Word of gratitude

I have been trying to complete my registration on the student portal since registrations were open, but the modules that appeared on my profile were incorrect. The qualification is for a BCom Financial Management Major, but the modules that appear on my profile are for a Marketing major.

I scheduled an appointment on the 26th of January, and I explained my situation to the person that I met with. She advised that she'd escalate to registration to fix the modules and it would take 3-5 days, but no changes were made.

On the 31st of January, I logged a call on VC Assist a response and a few minutes later received another notification to say the ticket had been resolved, followed by another advising me to make an appointment with a Registration Support Agent which I did.

I then made another appointment with someone else on the 1st of February and she noted that I was in the 7th year and should be able to apply for semesters 15 and 16 in the 2024 period but advised that maybe the issue with the modules required me to apply for the extension of qualification time which I then did and received the attached response.

The last appointment I had on the 12th of February was with a lovely lady called Smangele who was very helpful, listened to my story, and managed to get it escalated. Even though my registration is still not sorted just having someone listen and try to find a resolution meant a lot. I appreciate all her efforts.