Waiting to hear from Student services and academic coordinator

I had enrolled for PGCE in 2023. I am having huge problems communicating with the varsity college. It is April already 2024. I have not registered for the second year, as I hoped to do. I have submitted work for 2 courses in 2023. No one has back to me why it was not assessed. I have not been given any updates yet. I am so sad, I want to register and finish the PGCE. I have sent nearly 25 emails since January 2024, with no reply. Nothing has changed, I am being sent from pillar to post with no progress. I am in this limbo waiting for the student support to contact me. I need to know why my work was not assessed, What courses I can enrol for (given my credit) and going forward, a plan to finish this course. As I indicated when I enrolled, I will have to make a special trip to SA to finish the practical

I am so upset at the moment. I am considering deregistering, and requesting a refund because no one wants to assist me. I have paid the whole amount of R40 000 for nothing. It is a waste of money as I have nothing to show so far. What is disturbing: Varsity College was able to contact me promptly without any excuses in he past when fees were due. Now that I have paid 40 000, no one seems to care.