1 reviews | Active since Jan 2022
Varsity College the BIGGEST disappointment!!!
I am a second year distance student with Varsity College Online Campus. Today I decided to share my experience out of desperation, to receive a response from them and get them to upload my student material and modules for 2022, which I have paid for in full for the year. The registration process took me a month, information was only given by Varsity College after I had to ask for it, I had to ask for the manual registration contract , I had to ask for my Academic progression document and every time I was told to WAIT that someone will come back to me...I had four whatsapp conversations , I lodged multiple VC Assist tickets, I called twice..international calls as I live abroad. Eventually after sending my completed contract multiple times, and following up on it, I received a confirmation of registration letter, incorrectly showing that I will do the same module twice in semester 2?? Seriously, after logging another ticket to tell Varsity College this is incorrect, the agent promptly corrected it. I had to ask for my log in details, and I received this on 26 February. As of right now none of my student material and modules have been uploaded, I lodged a ticket with VC Assist on Tuesday 1 March and Wednesday 2 March both remain unanswered, while some of my fellow students already have their module outlines. I send an email to the Online operations manager, NO REPLY, I send another email to the top four management holding back on ADVTECH's CEO, no reply...I even reactivated my facebook account to try and get a response. I received a letter from the Managing Director send to all students, but STILL I have not received what I paid for, my module material!!!!!!! Please Varsity College provide me with my module material. All I can say is if you are considering Varsity College as a tertiary education institution think twice, go somewhere else, find something else, it is not worth all the hassle or the money because YOU deserve better!! I regret starting this journey with Varsity College as they are incapable of meeting my expectations and providing timely support to their online distance students like myself.
24 Hours later and.............NOTHING!!!
Your reply to escalate my communication to your online campus resulted in NOTHING as I have received NO feedback from your online campus. My VC assist tickets nr. 3267, 3958, 3959 and 5529 remain unanswered and STILL NO MODULE MATERIAL UPLOADED!!! A sterling example of how you are failing to provide a service to your students. Should I perhaps try opening another ticket?..to add to the list? Just wondering if you will be extending my assignment due dates due to your inability to provide me with my module material in time. Oh wait deadlines are only applicable to students right, not private tertiary institutions like Varsity College!! Any suggestions as to which avenue I should pursue to receive my course material...ANY..will you escalate an already escalated communication to your online campus this time...what will that give me an extremely escalated request?...BUT NO MODULE MATERIAL..
24 Hours later and.............NOTHING!!!
Your reply to escalate my communication to your online campus resulted in NOTHING as I have received NO feedback from your online campus. My VC assist tickets nr. 3267, 3958, 3959 and 5529 remain unanswered and STILL NO MODULE MATERIAL UPLOADED!!! A sterling example of how you are failing to provide a service to your students. Should I perhaps try opening another ticket?..to add to the list? Just wondering if you will be extending my assignment due dates due to your inability to provide me with my module material in time. Oh wait deadlines are only applicable to students right, not private tertiary institutions like Varsity College!! Any suggestions as to which avenue I should pursue to receive my course material...ANY..will you escalate an already escalated communication to your online campus this time...what will that give me an extremely escalated request?...BUT NO MODULE MATERIAL..
We are in the process of updating our Hellopeter profile and consider the above review resolved.
Regards,
The IIE’s Varsity College
We are in the process of updating our Hellopeter profile and consider the above review resolved.
Regards,
The IIE’s Varsity College
