Unacceptable Communication & Lack of Support

I am extremely disappointed with my experience at Vega School due to poor communication, lack of support, and inefficient administration.

As a BA Honours in Strategic Brand Management and Communication student, I failed Research (RESE8419) and was informed about a supplementary exam. However, the provided link required an exam date—information I was never given.

From December 2024, I made multiple attempts to contact Vega for clarity, calling numerous times and visiting the Cape Town campus, only to be told my query was “escalated” with no follow-up. No one advised me to log a ticket on the Assist platform, which I later learned was the required process. In February 2025, I was finally informed that I had missed the exam, despite never receiving the necessary details.

When I appealed, my request was denied without engagement, and my Assist ticket was closed after just one generic response—without discussion or next steps. How can a student query be closed without proper resolution? This is exactly the issue: a complete failure in communication and support.

Vega positions itself as a premium private institution, yet the service and accountability are severely lacking. Students paying high fees deserve better. I hope Vega takes responsibility and improves its processes to prevent others from facing similar frustrations.

Rating: 1/5 – Poor communication, lack of support, and disregard for student concerns.