KG
Kelly G

1 reviews | Active since Mar 2022

22 Sept 2023, 10:31

The worst tertiary experience of all time

<div>I started at Varsity College Durban North in 2020 and experienced loads of difficulties. I transferred to Varsity college online in 2021 and the problems are endless. I am so disappointed in the customer service, there is no assistance. I have an assignment due on the 29th of this month and after constantly logging tickets and speaking to various staff members nobody has been able to assist me. My lecturer has not been in contact with me at all, I do not even know who he/she is. I have logged over 15 tickets from the 3rd of March and not a single ticket has been resolved. After contacting your academic support coordinator, he tells me that he's sent this matter for investigation but two days has passed and still no results. He does not understand the urgency, the due date is around the corner. One of my modules don't even appear on vclearn and to top it all off they send my sms's to the incorrect phone number after I've told them to change the number on the system multiple times. This is so disappointing.</div>

0
Replies (1)
Emeris Online
Emeris Online's reply06 Oct 2023, 16:10
Official
Good day, 

We are in the process of updating our Hellopeter profile and consider the above review resolved. 

Regards, 
The IIE’s Varsity College