Poor assistance in requiring marks to be uploaded to portal.

As a 2nd year Bachelor or arts student who moved from the waterfall campus to the online center. The service varsity college online delivers is truly and utterly unacceptable. I have issues with my marks on my portal and I log a ticket and wait patiently (over 5 working days) for a response. They eventually get back to me and ask if I require any further assistance. I then explain the further assistance I need and get told to log another ticket as they closed the one they offered more assistance on. Now here we are after another ticket that has been lodged, waiting again for assistance on a marks on portal issue as no assignment marks has been uploaded for my Develeopmental Psychology modules on the portal even though our lecturer gave assignment one marks to us just under a month ago and assignment 2 marks about a week ago (baring in mind exams are among us and Cass marks are needed and have to be calculated to write the exam) and it feels like students are left in the dark to effectively panic and have to beg and beg for help. Completely unacceptable.