Pathetic Service Delivery

I was a distance student. I tried to continue my studies. Its been years. I tried MULTIPLE times, reached out online and kept getting the same promise that I will be phoned back or contacted. Now I received a notification that my account has been "Handed over". How is this fair? These people do not care about their students. The amount that's outstanding, I did not even study that year, couldn't go or complete it that whole year. SO why must I pay it with this poor assistance?

What's funnier is that every recent 5-Star review on is from a brand new account. Can't even hide that it's fabricated. I tried Numerous times to continue my degree and I requested multiple times the full settlement amount continue and the outstanding balance all together. Its just like no one knows who can help me. I tried so many times through the VC portal. I kept being told to go through the VC portal. I cant even log in with my student number anymore. When you phone you are told to use the portal. Maybe this review will help or get someone to handle this?