Misinformation/Poor customer service/

Good day,

I would like to raise a complaint regarding your student adviser/advisers. I have had continues issues with finalizing my registration (dep was paid Dec 2020) and to my surprise my registration has been officially completed yesterday (30.03.2021).

I had sent numerous emails to 'Cynthia Malawana' *** requesting clarity on my course, timetable, first bill etc to no success. Numerous phone calls were also made with drips and drabs of information. Now Classes have started (apparently on the 17.03.2021) I have no study material and unable to access the portals.

I had to raise a ticket for the portal issue to be resolved and to my shock I have missed a deadline for an assessment that was due on the 29.03.2021, I called the “Wizebooks” and they state because my registration was only finalized on the 29.03.2021 the system doesn’t recognize me. All this could have been resolved if your people did their Jobs diligently. Even the email given to me to raise a complaint is incorrect "***"

I want someone to call me back urgently to have this resolved and escalated accordingly.