In non-existant registration process, customer care or service

It’s a pity there is no zero stars or minus. I have registered for my second year at Varsity College and have been trying ever since to get an invoice out of them to submit to my employer as I am a bursary student. After logging numerous tickets, tried the WhatsApp line, who ironically told me to log a ticket, which I have already done a few times, I have had a call back, one who said they would escalate my request, another to tell me I have to take other modules which were optional and not my field of study, I have had emails saying that the invoice has been requested, but nothing is forthcoming. My semester starts in two weeks, I am unable to complete my registration process or order books, due to their inefficiency and don’t seem to give a damn that I will lose a year of my studies as it is too late to register elsewhere to continue with my degree. I am hugely disappointed by the lack of service and the lack of empathy for myself and other students that are trying to better themselves. We are after all trying to make use of the services you offer and pay you quite a substantial amount to use your offering. I don’t want to hear that this has been referred, that is not customer service, I need results.