Emeris 0/5, Kelly Booysen 5/5

Emeris has been incredibly frustrating to deal with during registration periods. Every year feels stressful, but this most recent registration was by far the worst.

I completed my bachelor's degree with Emeris and app**** for a PGCE this year. I paid the R3000 pre-registration fee in October last year and received no further communication after that. When registration opened on 12 January, I had to start logging tickets, sending emails, and making phone calls just to get assistance.

I was asked to submit my transcripts (even though I completed my previous qualification with them) which I sent within an hour. I also informed them that my new Emeris email account was inactive and needed to be fixed. Despite this, it took almost a full month to get my registration and email sorted out.

During that time, I experienced multiple broken promises, spent over R200 on airtime trying to get help, and even had a phone call put down in my ear. The lack of communication made the process extremely stressful.

I will say that Emeris performs well in many other areas, but student relations during registration needs serious improvement. Emeris is quick to take your money but very slow to help, as many other reviews have mentioned.

I am giving Emeris 2 out of 5 stars — and that is only because my student advisor, Kelly Booysen, has been exceptional. She is helpful, kind, and always willing to assist no matter the situation.

Kelly Booysen: 5/5 stars Emeris without her: 0/5