Disappointing Experience with IIE Varsity College's Support

I am deeply disappointed by the outrageous assistance I have received from IIE Varsity College regarding a time-sensitive and crucial enquiry. Despite logging multiple tickets through their portal, the response has been lackluster at best.

Firstly, the acknowledgment received merely confirms the transfer of my ticket, with no substantial follow-up. The ultimate response I received was equally disheartening, appearing generic, lacking a proper sign-off, and failing to address any of my questions, leading to further confusion.

To exacerbate matters, upon replying promptly to the email within minutes, the ticket was summarily closed without any additional explanation or elaboration on the matter.

While I understand that IIE strives to provide efficient assistance to distance students like myself, the implementation falls woefully short. The lack of proper communication, feedback, and guidance leaves much to be desired. As a virtual student, I do not have the luxury of knocking on an office door or scheduling a physical appointment to address my concerns, further exacerbating the frustration and sense of helplessness in this situation.

I urge IIE Varsity College to reconsider their approach to supporting distance learners and to prioritize effective communication and support mechanisms to ensure that all students receive the assistance they need, when they need it.