Critical Delay in Registration Confirmation – Immediate Resolution Required

Hello,

We require the registration confirmation letter by tomorrow in order to submit it to the foundation responsible for paying the fees for this academic year.

The delay in this matter is unacceptable. Registration was completed and payment made on 12 January 2026. Since then, we have followed up repeatedly and supp**** proof of payment, proof of account, and all requested documentation. Despite this, the registration has still not been finalised.

We ensured that all requirements were met well in advance of the deadline. It is therefore extremely concerning that, after weeks of follow-ups, we are now being asked to provide proof of urgency.

I have requested a supporting letter from the foundation and will forward it once they are able to respond; however, it is highly unlikely that this will be provided today. This should not delay the completion of a registration that has already been paid for and outstanding for several weeks.

During our Microsoft Teams call on Monday, your team confirmed that after four weeks, the payment (made under my son’s student number) was finally located. Given that confirmation, one would reasonably expect the registration to have been completed as a priority. Unfortunately, this has not happened. I had to follow up again today, only to be informed that the process is still outstanding.

As a result of these ongoing delays, we are now facing the possibility of having to cover February’s fees ourselves, purely due to administrative inefficiencies within your registration department. This is both frustrating and unfair.

I expect this matter to be resolved with immediate urgency and the confirmation letter issued by tomorrow. I have copied my husband on this correspondence. Should the letter not be received by the stated deadline, he will take the matter further.

Regards, Bianca Louw Query ***