Awaiting Registration Fee Refund since March 2024

In January 2024 my daughter's application for the Online course at Varsity College was not successful. I had to pay R2500 for a registration fee before her application was verified. I was told that this was refundable if her application was not successful. Unfortunately, her application was unsuccessful and I had to fill in a Refund Request Form. Together with this form, I emailed my proof of payment of the R2500 and my banking details to where the refund had to be paid. This email was sent on the 13 March 2024 to Cynthia Malawana at the Online division of Varsity College. I have verified my bank statements from March 2024 to date and no refund has been submitted. I have been trying to contact Varsity College Sandton telephonically for some time to speak with the accounts department to no avail. I have gone through all the different prompts that they have when you call them and....nothing. I have called the Pretoria campus to see if they could assist me. The reply I received was they could not assist me, I had to contact Sandton's campus. I have emailed the College on the 9th October 2024, 22 January 2025 and the last email that I sent was on Friday the 24th January 2025 to ***, *** and I included ***. In between these emails there have been various phone calls. I requested the refund once again and gave them notice that if I did not receive any feedback I would escalate my complaint to the relevant consumer protection authorities. To all of the previous emails I sent, I received no confirmation email or even a phone call from Varsity College. Today I tried calling again with no results. All I want is a refund of R2500 as promised if her application was unsuccessful.