KZ
Kayise Z

1 reviews | Active since Jan 2017

09 Nov 2023, 09:26

Zero Support or Help

Vantage hasn't helped me with all the reversal of debit orders that are on debit management. i'm the one who called FBN and Finchoice. i went to the bank on 2 occasions to reverse some debit orders. on 08/11/2023 i wrote a review on hello peter about FNB taking money from my account and they came back and said that they didn't receive the debit order (Form17.1) from Vantage. I forwarded the email to Nathan and Ayanda and they did not bother to respond to me. In a nutshell i do not think Vantage deserve the admin cost from me since they are not doing anything to help me with the debit orders going through my account.

0
Replies (4)
KZ
Kayise Z's update09 Nov 2023, 14:00
Reviewer Update
Humble apologies for jumping the gun. It is not Vantage Debt Management's fault but FNB's fault. Debit order cancellation email was sent to FNB on 21 September 2023 and the refund request email was sent to them on 02 November 2023. i called FNB on 29 October 2023 and FNB promised to refund me within 5 working days.
Vantage Debt Management
Vantage Debt Management's reply10 Nov 2023, 12:03
Official
Hello Kayise, thank you for providing an update. We are happy to hear this issue could be resolved and we apologize for the inconvenience you have been caused. Do you mind updating your review rating?

Best regards,

KZ
Kayise Z's update10 Nov 2023, 14:00
Reviewer Update
review ratings can not be changed once published. My apologies for the wrong rating. IM GIVING YOU 4 STARS ****
KZ
Kayise Z's update10 Nov 2023, 14:01
Reviewer Update
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