WORST EXPERIENCE. CRITICAL MISTAKES ON ACCOUNT & NON-EXISTANT CUSTOMER CARE.

I have been with Vantage for a few years now - and almost at the end of my agreement. I have never once defaulted on a payment from my side. I have been fastidious and diligent about payments. I have had an ABSOLUTE NIGHTMARE however, dealing with Vantage. I have requested MULTIPLE call backs by management or team leaders to explain my frustrations. NOBODY calls me back. Despite me never defaulting on any payments - Vantage has neglected my accounts - so much so, that some of them were handed over to attorneys for collection AFTER the process began. I have been explicitly clear that I would not be held liable for their "system errors"which is what the agents have told me is the reason for my account being handed over - yet they are expecting me to pay the fees incurred. ABSOLUTELY NOT. I honestly cannot wait to be rid of them for good. I am seeking legal advice on the Brooks and Luyt matter- I would never recommend them to anyone looking for help with Debt. They have made my life a living hell filled with frustration. If you read this Management o0f vantage - please call me back - I've been waiting for 2 years now, Thanks