KJ
Keith J
1 reviews | Active since Mar 2009
14 Jan 2026, 10:59
Very dissapointed with the service lately
In the begining they were great, yesterday I got an email from one of the creditors saying I was in arrears and they need to deduct from my account, I forwarded the email to them and have not heard back but 2 months already and all they have done is take their fees now I see there is another amount for the 3rd month labelled legal fees however I was told the first 2 months were for the fees and the 3rd month distribution would start. They should have at least started paying something to my creditors in my view and not just allocated to themselves
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Vantage Debt Management's replyOfficial
20 Jan 2026, 14:42Dear Keith,
Thank you for contacting us and bringing your concerns to our attention.
Our Client Services Team escalated your query to the creditor on 16 January 2026. The creditor confirmed that your account is still in the restructuring phase and that they will notify us once this process is concluded.
We apologize for any delay and the concern this has caused. Please refer to the email sent by our Client Services Team on 16 January regarding any further contact from this creditor.
If you are satisfied with this resolution, we would appreciate it if you would consider updating or removing your review. Please let us know if you require further assistance.
Sincerely,
Tyrone
Vantage Debt Management
Vantage Debt Management's reply20 Jan 2026, 14:42
Official
Dear Keith,
Thank you for contacting us and bringing your concerns to our attention.
Our Client Services Team escalated your query to the creditor on 16 January 2026. The creditor confirmed that your account is still in the restructuring phase and that they will notify us once this process is concluded.
We apologize for any delay and the concern this has caused. Please refer to the email sent by our Client Services Team on 16 January regarding any further contact from this creditor.
If you are satisfied with this resolution, we would appreciate it if you would consider updating or removing your review. Please let us know if you require further assistance.
Sincerely,
Tyrone
Vantage Debt Management