Vantage false information
Given false information and now I'm stuck while they still deduct money from me.
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Vantage Debt Management's replyOfficial
19 Dec 2022, 09:20Good morning Neo, Thank you for your review. We have tried contacting you to assist you with your query regarding your application but were unable to reach you. We understand that you believe that you were not aware that you app**** for debt counseling. Prior to your application, an assessment was conducted with you. The assessment results were sent to you on 01/07/2022 advising that the solution applicable to you is debt counseling. On 14/07/2022 you even approved the debt counseling debit order mandate. There is numerous written communication between our office and yourself showing that you were aware that the process you signed up for is debt counseling, the process was explained to you in detail before signing up. It has been 5 months since your application and you have received written updates at each step of the process. Please make contact with our Customer Service Team so that we can further assist you.
Vantage Debt Management's reply19 Dec 2022, 09:20
Official
Good morning Neo, Thank you for your review. We have tried contacting you to assist you with your query regarding your application but were unable to reach you. We understand that you believe that you were not aware that you app**** for debt counseling. Prior to your application, an assessment was conducted with you. The assessment results were sent to you on 01/07/2022 advising that the solution applicable to you is debt counseling. On 14/07/2022 you even approved the debt counseling debit order mandate. There is numerous written communication between our office and yourself showing that you were aware that the process you signed up for is debt counseling, the process was explained to you in detail before signing up. It has been 5 months since your application and you have received written updates at each step of the process. Please make contact with our Customer Service Team so that we can further assist you.